Terms of Service

These terms are between you and Omnipresence. By creating an account or using Omnipresence you accept them. If you are agreeing on behalf of a company, you confirm you have authority to bind that company.

Omnipresence measures how often AI assistants recommend a brand, traces the queries and sources behind those answers, and provides tooling to act on the results. Access is granted by application and we may decline or end an application at our discretion.

Measurement results are estimates produced by sampling third-party AI models. Those models change without notice, and their behaviour varies between runs. We report confidence intervals precisely because the underlying signal is variable. We do not guarantee any particular visibility outcome, ranking, citation or commercial result.

• You are responsible for activity under your account and for keeping your credentials secure.
• You must not share access with anyone outside your organisation.
• You must give accurate information and keep it up to date.
• We may suspend access if an account is being used in a way that threatens the service or another customer.

Subscriptions are charged per active project on a recurring basis through Stripe. Charges recur until the project is paused or cancelled. Pausing a project stops future charges for it while retaining its data.

Fees are exclusive of tax unless stated. Failed payments enter a grace period during which access continues; if payment is not resolved, access is suspended. We do not provide refunds for partial periods except where required by law.

You keep ownership of everything you put into the platform, including your domains, prompts and any credentials you supply. You grant us the licence needed to operate the service on your behalf, which includes sending your prompts to third-party AI providers to produce measurements.

We may use aggregate, anonymised data across accounts to improve the product and to inform published research. This never identifies you, your brand or your project without your explicit permission.

You agree not to:

• Use the service to break the law, or to infringe anyone's rights.
• Attempt to access another customer's data, or probe or disrupt the service.
• Resell or white-label the platform without a written agreement.
• Use the service to generate deceptive content, impersonate a business, or manipulate results through misrepresentation.
• Circumvent usage limits or billing.

The platform depends on third parties including OpenAI, Supabase, Stripe and Railway. Their availability and behaviour are outside our control, and changes on their side can affect your results. We are not liable for their acts or omissions.

We work to keep the service available but do not promise uninterrupted operation. We may change or discontinue features. Where a change materially reduces functionality you rely on, we will give reasonable notice.

You may cancel at any time from the billing area, effective at the end of the current period. We may terminate for material breach of these terms, or for non-payment after the grace period. On termination your right to access the service ends; see the Privacy Policy for what happens to your data.

To the maximum extent permitted by law, the service is provided as is, without warranties of any kind. We are not liable for indirect or consequential loss, or for lost profits, revenue or data. Our total liability in any twelve month period is limited to the amount you paid us in that period. Nothing here excludes liability that cannot lawfully be excluded.

We may update these terms. Material changes will be notified to account holders by email, and the date at the top of this page will change. Continuing to use the service after that constitutes acceptance.

Governing law and jurisdiction to be confirmed. See the placeholder note at the top of this page.

Questions about these terms go to [email protected].