Invoices and cancelling

Billing lives at the account level, not per project. One subscription, one invoice, however many projects it covers.

What the billing screen shows

Current plan, with its state. "Active, free period" during a trial, then active once it bills.

Next bill, the date and the amount. During a trial this is the first payment date, which is the number worth checking before day eight.

Committed term, if you are on an annual plan. Annual is paid up front for a year, which is what the monthly-equivalent price on the pricing page reflects.

Tracked prompts, as context rather than a limit. They are unlimited on every plan; the figure is there because it is the thing people expect to be metered.

Invoices, every one issued on the account, each downloadable.

Changing plan

Up or down, self-serve, applied to the next invoice. Downgrading keeps all your data and removes access to the features the lower plan does not include.

If a downgrade would take you over the new plan's project limit, pause projects down to the limit first. Nothing you already have is taken away by the change itself: the cap is enforced when you create a project, not retroactively.

Pausing a project

Stops that project's runs and takes it out of your active project count, which is how an agency keeps a finished engagement's history without paying for it.

Everything stays: prompts, runs, answers, sources, scores. Resuming starts new runs from that day, so the trend shows a visible gap rather than a reset. Pause, resume and cancel are all written to the activity log.

Cancelling the subscription

Ends the billing relationship. Runs stop across every project and the console moves to the billing screen, because access is gated on a healthy subscription.

Your data is retained. Coming back months later resumes the projects you had rather than starting empty.

During dunning, when a payment has failed but the subscription is not yet dead, access continues. That is deliberate: an expired card should not cost you a week of measurement.

The two bills, again

Worth repeating here because it is the most common billing question. We invoice you for the software. Your model provider invoices you for the prompt runs, on your own key, at list price. Cancelling here stops the first and stops the runs that cause the second, but the provider relationship is yours and lives in your provider's own dashboard. See keys and spend.